Frequently Asked
Questions

Most gift-card apps let consumers earn or manage gift cards (via surveys, apps, points) or issue gift cards for a specific brand or store.  

With Hubble you get a platform designed for businesses + consumers, where you can access a large catalogue of brand gift cards, set up reward programmes, and integrate the system into loyalty or incentive workflows.

Key advantages of Hubble over typical apps:

• Broader brand catalogue and redemption flexibility (rather than “points → one brand”).
• Built-for both B2B use (loyalty & incentive programmes) and B2C redemption, rather than just consumer-side earning.
• Instant issuance and campaign integration: Hubble supports custom campaigns, API/SDK setups, analytics and workflows for organisations, not only end-users.

In short: Whereas many gift-card apps are consumer-facing “earn & redeem” utilities, Hubble is a full rewards & gift-card engine for businesses and consumers alike, offering more flexibility, scale and integration.

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Hubble Money works directly with brand partners to offer pre-discounted digital gift cards. When you buy a gift card on Hubble, the discount is applied immediately at checkout — no waiting, no cashback delays, no promo codes.

You simply purchase the discounted gift card and use it online or in-store just like a normal brand voucher.

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With Hubble you can get discounted brand cards from over 500+ top brands and enjoy instant savings.

We have transparent T&Cs, and the best deals on brand cards, you can save your time and money for assured discounts. Simply find your favorite brands at Hubble offers and grab a discounted brand card.

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Yes, Hubble prioritizes the safety and security of your transactions. We use industry-standard encryption and security measures to protect your personal and financial information. Hubble has partnered with Fino Payments Bank, a regulated bank, to keep your deposited money safe and insured. Additionally, Hubble is funded by Sequoia Capital, a reputable venture capital firm.

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Brand cards purchased on Hubble can be used on top of existing merchant-level discounts or offers from that particular brand. However, bank offers (credit or debit card discounts) cannot be clubbed while making a purchase using a brand card. Think of the brand card as an alternate mode of payment in itself.

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Unfortunately, once a brand gift card is purchased via the Hubble Offers app, it cannot be cancelled or refunded. Most brand cards are valid for up to 1 year from the date of activation and you can use it to purchase any product at that particular brand from its website, app or offline stores depending on that brand.

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Phone number provided during sign-up cannot be changed as it is the primary link to your Hubble account. However, if you no longer have access to your phone number, you can reach out to us by contacting Customer Support.

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Yes, you can use your company’s GST number on the invoice while making a purchase at the brand using a brand card purchased on Hubble to claim GST. However, GST cannot be claimed against the purchase of a brand card itself, in case you are buying it as a gift card for your business.

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Once a purchase is made with a brand via a brand card, all the queries related to product, warranty and refunds will be handled by the brand directly. Each brand has their own set of guidelines regarding the terms & conditions as well the usage of their brand cards while shopping. For more details, click on a specific brand, and then click on Terms & Conditions prior to purchasing a brand card for brand specific T&Cs.

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Absolutely, brand cards purchased on Hubble can be used on top of existing merchant-level discounts or offers. You can avail any brand specific offers or discounts on the product over and above your brand card discount and get the best of both worlds. It’s a win-win!

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To purchase any brand card, simply go to the Home page in the app and select the brand you want to purchase a brand card for. Enter the amount you want to redeem it for, click on Continue, and Pay the balance amount via UPI or your Hubble Wallet. Voila, your brand card will be ready for use!

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Once you’ve purchased a brand gift card for a specific brand you want to shop with on Hubble, simply go to the brand’s website or its offline stores and use it during the checkout process.

For more details, you can click on the generated gift card and click on “How to use?” for a step by step guide on its usage.

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You can reach out to Hubble Support via our in-app chat support. Alternatively, you can also write to us on support@myhubble.money.

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To purchase any brand card on Hubble, first select the preferred brand from the list of brands displayed on the Home page in the app. Then enter the amount you want to redeem it for, click on Continue, and pay the balance amount via UPI or your Hubble Wallet. Voila, your brand card will be ready for use. You can use the brand card to purchase any product at that particular brand from its website, app, or offline stores depending on that brand.

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Unlike one-time cashbacks or promo-code discounts, Hubble gives you instant savings plus choice. Instead of being tied to a single offer, you can use Hubble to access 500+ brands through gift cards. This gives you more flexibility, better value, and rewards that work across categories — not just one purchase.

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Yes! Buying gift cards through Hubble is safe and highly secure. We use industry-standard encryption to protect your payment and personal information. Each gift card in our catalogue comes from a verified brand partner and is issued in accordance with the brand’s official terms and safeguards. Plus, you’ll receive an update and will be able access to your order history right within the Hubble offers app.

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Our support team is available Monday to Friday from 9 AM to 8 PM, and Saturday to Sunday from 10 AM to 7 PM.

During peak periods, response times may be slightly longer, but rest assured — every query is tracked, prioritised, and resolved as quickly as possible. Our team is committed to helping you, even when the queue is busy.

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The brand card purchased on Hubble entails all important details such as Gift Card Value, Card Number, Pin and Validity which are needed to make your purchase from that particular brand.

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If such a scenario arises, we would request you to wait for 3-4 hours, as sometimes there might be minor delays due to network connectivity or service-related issues on the UPI payment apps or our partner banks. However, if you still don’t see the amount reflecting after 3-4 hours, kindly reach out to us by contacting Hubble Support, and we will get it resolved for you. Please note that if the payment fails, the amount will be refunded to your source account within 2-3 business days.

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Whenever a product purchased via a brand card is cancelled or returned, the respective amount barring cashback (if any), will be refunded to you as per the brand specific guidelines mentioned in the T&Cs for that brand. For more details, click on a specific brand, and then click on Terms & Conditions prior to purchasing a brand card for brand specific T&Cs. For any such cases, request you to kindly reach out to the respective brand’s Customer Support team for relevant updates.

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If the price of the item is higher than the brand card amount, you can still use your brand card and pay the remaining balance via card, cash, or UPI at the merchant during checkout. If the price of the item is lower than the brand card amount, the balance amount post-purchase will remain in your brand card for it to be used later whenever you have the need to make another purchase.

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Brand cards purchased on Hubble are accepted across all channels, whether it be website, app, or offline stores depending on the brand usage guidelines mentioned on the app. Brand cards are interchangeably called gift vouchers or gift cards depending on the brand you’re redeeming them on. However, if any brand store refuses to accept it, please reach out to Hubble Support via our in-app chat or write to us at support@myhubble.money, and our team will help resolve it immediately.

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A brand card or brand gift card purchased on Hubble is a shopping card which is like a pre-paid instrument of a brand, that you can use to purchase products from that particular brand anytime. The validity of a brand card differs across brands from the date of activation and cannot be cancelled or returned once it is issued.

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Hubble values your privacy and has a straightforward approach to data privacy. You can review Hubble’s Privacy Policy at https://www.myhubble.money/privacy-policy to learn more about how your data is handled and protected.

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The Hubble app is available both on Android and iOS. You can download the Hubble app from Android Play Store or iOS App Store or simply go to our website https://www.myhubble.money/ and hit download.

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You can check out all the brands available on Hubble directly from the Home page itself. Click on the “See All Brands” button or use the Search option to find specific brands.

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Each brand gift card has their own set of guidelines regarding the terms & conditions as well as the usage of their brand cards while shopping.

For more details, click on a specific brand, and then click on Terms & Conditions prior to purchasing a brand card for brand gift card specific T&Cs.

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If such a scenario arises, we would request you to try once more, as sometimes there might be minor delays due to network connectivity or service-related issues on the UPI payment apps or our partner banks. If you are still not getting the payment request after several tries, please reach out to Hubble Support via our in-app chat or write to us at support@myhubble.money, and our team will help resolve it immediately.

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A brand card is generated for the amount you entered or selected prior to making your purchase. However, there may be a rare scenario wherein your brand card purchase may get delayed due to network-related issues. In such a case, we would request you to check back in 3-4 hours on the status of your purchase. If it is getting delayed beyond a certain time, please reach out to Hubble Support via our in-app chat or write to us at support@myhubble.money, and our team will help resolve it immediately.

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Yes, you will receive notifications via the app’s notification channels whenever a new brand is added to Hubble.

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